Frequently Asked Questions

  1. How do I consign my vintage items with your store?

    • To consign your vintage treasures with us, simply visit our website and fill out our consignment submission form. You can also bring your items directly to our store during our consignment intake hours.

  2. What types of vintage items do you accept for consignment?

    • We accept a wide range of vintage items, including clothing, accessories, jewelry, home decor, furniture, and collectibles. Feel free to reach out to us if you're unsure whether your item fits our criteria.

  3. How do you determine the pricing for consigned items?

    • Our experienced team carefully assesses each item based on factors such as rarity, condition, brand, and market demand to determine a fair and competitive price.

  4. What commission do you take from the sale of consigned items?

    • Our commission structure varies depending on the type and value of the item. Please refer to our consignment agreement or contact us directly for more details.

  5. How long is the consignment period?

    • The consignment period typically lasts for [X] months, but this may vary depending on the item and agreement. After the initial period, we can discuss options for renewal or withdrawal of unsold items.

  6. Do you offer any options for shipping items to your store for consignment?

    • Yes, we offer convenient shipping options for consignors who are unable to bring their items to our physical location. Please contact us for more information on our shipping process.

  7. How often do you update your inventory online?

    • We strive to update our online inventory regularly to showcase new arrivals and ensure our customers have access to the latest vintage treasures. However, the frequency of updates may vary based on the availability of new consigned items.

  8. Can I track the status of my consigned items online?

    • Yes, we provide consignors with access to a personalized online portal where they can track the status of their consigned items, including sales, views, and any applicable updates.

  9. What happens if my item doesn't sell during the consignment period?

    • If your item doesn't sell within the consignment period, we can discuss options such as extending the consignment period, adjusting the price, or arranging for the return of the item to you.

  10. How do returns and refunds work for online purchases?

    • We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your online purchase, please contact us within [X] days of receipt to initiate a return or exchange process.

  11. Do you offer any authentication or verification services for vintage items?

    • Yes, we work with trusted experts and utilize various authentication methods to verify the authenticity of vintage items whenever necessary. We are committed to providing our customers with genuine and high-quality treasures.

  12. Are there any specific guidelines or requirements for the condition of items you accept?

    • While we appreciate a wide range of vintage items, we do have certain standards regarding condition. Please refer to our consignment guidelines or contact us directly for more information on our condition requirements.

  13. Do you offer any promotions or discounts for frequent shoppers?

    • Yes, we value our loyal customers and frequently offer promotions, discounts, and exclusive offers through our website, social media channels, and email newsletters. Be sure to subscribe to stay updated on our latest deals!

  14. Can I purchase items online and pick them up in-store?

    • Absolutely! We offer convenient in-store pickup options for online purchases. Simply select the "in-store pickup" option during checkout, and we'll have your items ready for you at our store location.

  15. Do you offer any repair or restoration services for vintage items purchased from your store?

    • Yes, we collaborate with skilled artisans and craftsmen to offer repair and restoration services for vintage items purchased from our store. Whether it's a delicate piece of jewelry or a cherished furniture item, we're here to help preserve its beauty for years to come, additional costs may apply.